Refund and Returns Policy

1. General Overview

At Valemart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unopened, unused, and in its original packaging, or
• Defective, damaged, or not as described, accompanied by photographic evidence.

2.3. Non‑returnable Items

The following categories are not eligible for return or refund unless they arrive damaged or defective:

• Personalized or custom‑made goods
• Perishable items
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, a brief description of the issue, and any supporting photos.

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label (if applicable). Pack the item securely and include the original receipt or proof of purchase. Ship the package within 7 days of receiving the label.

3.3. Inspection and Approval

Once the returned item is received, our team will inspect it. If the return meets the eligibility criteria, we will process the refund or exchange within 5 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. For store credit requests, please specify this in your initial communication.

4.2. Refund Timeline

Processing times may vary by financial institution, but refunds are typically completed within 7‑10 business days after approval.

5. Exchanges

If you prefer an exchange for a different size, color, or product, indicate this when you contact support. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information and order details.
• Return the item in the condition described in Section 2.
• Use the provided return label or a trackable shipping method.
• Retain proof of shipment until the refund is confirmed.

7. Legal Disclaimers

Valemart reserves the right to refuse a return that does not comply with this policy. This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws.

By making a purchase on https://www.valemart.store, you acknowledge that you have read, understood, and agree to these terms.